CANCELLATION POLICY

 Life can get busy and things can come up last minute, however cancellations and no-shows can have an enormous impact on a small business.

We require a minimum of 24 hour notice for all appointment cancellations and changes. We send appointment reminders per email and text messages 48 hours in advance of your appointment and endeavour to confirm your appointment time to avoid cancellation fees.

Should you not provide us with the 24 hours’ notice, a $50 cancellation fee will be charged.

BOOKING DEPOSIT 

A booking deposit of $50 is required for all appointments. Should we not receive payment for the booking at the time of the booking, the booking may be cancelled unless other arrangements have been made.

Should you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to keep your deposit. If you cancel outside the 24 hour period, the booking deposit is not refundable but will be credited to your account to be used at a later date.

PACKAGES POLICY

We understand that plans can change, and we aim to provide flexibility while protecting the sustainability of our small business.

Please note the following policy for packages purchased through our website or via the clinic: Packages cannot be refunded once purchased. If you are unable to continue with your package, any remaining balance may be credited toward other treatments or products offered in the clinic, minus a 10% administrative fee. All packages must be redeemed within 12 months of the purchase date unless otherwise stated. Packages are non-transferable and cannot be shared between clients.

GIFT VOUCHERS

Our Gift Vouchers are valid for a period of 12 months from the date of purchase. They are not redeemable for cash, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers, however we will generally be able to locate a copy on file. Gift Certificates can be purchased in the clinic or via phone or our website and emailed to you. Clients who do not show or cancel their treatment within 24hrs will forfeit $50 of their gift voucher amount.

CONCERNS, QUERIES OR COMPLAINTS?

Email or call us! We’re always here to listen & help.

hello@aestheticabyronbay.com.au

0427601903

If you feel as though you have experienced medical misconduct, you are entitled to contact AHPRA to file a report.